Shipping Policy

At ARMIN KAESTNER, we are dedicated to providing efficient and reliable shipping services to our customers. Please review our shipping policy below for important information regarding the delivery of your orders.

1. Shipping Methods:

We offer standard shipping for all orders, which typically takes three (3) business days for delivery. 

2. Shipping Locations:

We currently ship orders to addresses within the Dominican Republic, and internationally.

3. Shipping Within the Dominican Republic:

We offer free shipping to your doorstep anywhere in the Dominican Republic. Once your order is ready, it will be delivered directly to your address at no additional cost.

4. International Shipping

We ship internationally with doorstep delivery available in most countries. Please note that international shipping fees apply and are calculated at checkout based on your location.

5. Tracking Information:

Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and progress of your delivery online.

6. In-Store Pickup:

In addition to doorstep shipping, we offer the option for customers to select in-store pickup at our physical location during checkout, if available. Please ensure to bring a valid photo ID and your order confirmation email when picking up your order in-store.

6. Shipping Fees:

Shipping fees are calculated based on your location. You can view the shipping costs for your order during the checkout process before finalizing your purchase.

7. Shipping Delays:

While we strive to meet estimated delivery times, please note that shipping delays may occur due to factors beyond our control, such as inclement weather, carrier issues, or peak holiday seasons. We appreciate your patience and understanding in such circumstances.

8. Order Status Updates:

You will receive email updates regarding the status of your order, including confirmation of shipment and any relevant tracking information. If you have any questions or concerns about the shipping status of your order, please contact our customer service team for assistance.

If you have any further questions or inquiries regarding our shipping policy, please don't hesitate to contact us at info@arminkaestner.com

Last Updated: 24/06/25